Terms & Conditions

IMPORTANT – PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN LEGAL LIMITATIONS INCLUDING DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY (SEE SECTIONS 13 AND 14). BY USING THIS WEBSITE OR PLACING AN ORDER, YOU AGREE TO THESE TERMS.

These Terms and Conditions (“Terms” or “Agreement”) govern your use of https://www.luneyra.com (the “Website”), owned and operated by Luneyra (“Luneyra”, “we”, “us”, “our”). By accessing or using the Website or purchasing any product from us, you agree to be bound by these Terms.

We reserve the right to update or modify these Terms at any time. Continued use of the Website constitutes your acceptance of any changes.

1. Website Use

You must be at least 18 years old to use this Website. By using the Website, you affirm that you have the legal capacity to enter into this agreement.

2. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which forms part of these Terms and should be read together with them.

3. General Conditions and Conduct

You agree not to:

  • Use the Website for unlawful purposes

  • Submit false, offensive or harmful content

  • Attempt to interfere with the security or functionality of the Website

  • Infringe on our intellectual property rights or the rights of others

We may terminate your access if you violate any of these terms or behave inappropriately.

4. Personal Use Only

All Luneyra products are for personal, non-commercial use only. You may not resell or redistribute our products without written permission.

5. No Medical Advice

Our products and content are not intended to diagnose, treat, cure or prevent any disease. Information on this Website is for general informational purposes only. Always consult a healthcare provider before starting a new skincare or supplement routine.

6. Modifications to the Website and Prices

We reserve the right to:

  • Modify or discontinue the Website or products without notice

  • Adjust pricing and availability at any time

  • Limit the quantities of any product or service offered

7. Payment

All payments must be made in GBP (£). You represent that:

  • You are authorised to use the payment method provided

  • All information is accurate and complete

  • You are responsible for any transaction or banking fees

We are not liable for payment delays or declined transactions by your payment provider.

8. Order Placement & Acceptance

We reserve the right to accept or reject orders for any reason. An order confirmation does not guarantee acceptance. If we reject your order, you will be refunded via your original payment method.

9. Shipping

Please refer to our Shipping Policy for current shipping methods, timelines, and procedures. We are not liable for delays due to incorrect shipping details or circumstances beyond our control. You are responsible for providing accurate delivery information.

10. Delivery Confirmation

Once your order is marked “Delivered” by the courier, it is considered fulfilled. We are not responsible for lost or stolen items after delivery has been confirmed.

11. Returns and Refunds

We offer a 30-day return guarantee from the delivery date. To qualify for a return:

  • The item must be unused, in original condition and packaging

  • Protective seals must be intact

  • You must have proof of purchase

To initiate a return, contact info@luneyra.com. Returns sent without approval will not be accepted.

Returns may be subject to standard processing and handling fees. See our Return & Refund Policy for full details.

12. Social Media

User-generated content on our social platforms (e.g. comments, tags) does not reflect the views of Luneyra. We reserve the right to remove or report inappropriate content.

13. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We make no warranties, express or implied, regarding:

  • Product performance or results

  • Website availability or error-free access

  • Fitness for a particular purpose

14. Limitation of Liability

To the extent permitted by law, Luneyra shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of profits, data, or goodwill

  • Any amount exceeding £500

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any other liability that cannot be limited under UK law.

15. Dispute Resolution

Any disputes arising under these Terms shall be governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

16. Indemnification

You agree to indemnify and hold harmless Luneyra and its affiliates, officers, employees, and agents from any claims, liabilities, or expenses arising from your misuse of the Website or breach of these Terms.

17. Third-Party Links

We are not responsible for the content or privacy policies of third-party sites linked to from our Website. You access them at your own risk.

18. Testimonials & Submissions

Any reviews, testimonials, or content you submit to us may be used in our marketing or on the Website, and you grant us the right to edit and publish them. These submissions do not represent the average customer experience.

19. Intellectual Property

All content on this Website is the intellectual property of Luneyra or its licensors. You may not copy, reproduce, or distribute any part of this Website without express written permission.

20. Electronic Communication

By using this Website, you consent to receiving communications from us electronically. This includes notices, agreements, and disclosures.

21. Assignment

You may not assign your rights under these Terms. Luneyra may transfer its rights and obligations without your consent in the case of a merger, acquisition or restructuring.

22. No Waiver

Failure by Luneyra to enforce any part of these Terms shall not be considered a waiver of our rights.

23. Severability

If any part of these Terms is held to be invalid or unenforceable, the remaining parts shall continue in effect.

24. Termination

We may suspend or terminate your access to the Website for any reason. Sections intended to survive termination will remain enforceable.

25. Entire Agreement

These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and Luneyra.

26. Contact Information

For any questions regarding these Terms, please contact:

info@luneyra.com